Microsoft
has apologised after sporadic problems affected
Xbox
Live gamers over the Christmas period.
The company has promised a free Xbox Live Arcade Game to all members for
their "loyalty during this holiday period".
Marc Whitten, general manager of Xbox Live, posted an
open
letter on the official
Xbox website
explaining that a "massive increase in usage" caused "intermittent Xbox Live
issues over the holiday break".
"During this holiday season you helped us break a number of Xbox Live
records. This included our largest sign-up of new members our
five year history
and the single biggest day of concurrent members ever on the service," he wrote.
Although the service was never completely offline, many users experienced
repeated problems, including issues with signing in, matchmaking and account
recovery.
"We are disappointed in our performance. I would like to take this moment to
thank you all for your patience and understanding as our team has worked around
the clock to return the service to a stable state," Whitten wrote.
"As a thank you for your loyalty during this holiday period, we will be
offering all of our Xbox Live members around the world access to a full Xbox
Live Arcade game free of charge."
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