Microsoft
is suffering serious problems with its
Hotmail
service, with some users unable to access their accounts for two days.
The software giant has not released details of the problem but angry users
have been expressing their frustration about the lack of service.
Hotmail has about 80 million users and accounts for nearly a quarter of the
webmail market.
"We are aware that some customers may be experiencing difficulty accessing
their Windows Live accounts," said a Microsoft spokeswoman.
"We are actively investigating the cause and are working to take the
appropriate steps to remedy the situation as rapidly as possible. We sincerely
apologise for any inconvenience and disruption this may be causing our
customers."
Microsoft said in previous statements that the problem had been resolved but
it has reoccurred, indicating a serious malfunction.
The news will be a boon to
Google and
Yahoo, which
are also key players in the web mail market.
Several vnunet.com
readers have indicated their frustration over the outage. "I'm totally locked
out," said one. "I'm giving it another a day then going to Google. I've had
enough of this."
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