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Daily news podcastThe body that regulates premium-rate telephone services has issued guidance telling users how to deal with porn diallers.
The leaflet from ICSTIS explains how to distinguish legitimate dialler services from those that reroute dial-up connections by tricking consumers. It also explains how to make a complaint if you think you have been duped into downloading a dialler.
You can download the leaflet in electronic format here.
Porn diallers reroute a dial-up internet connection away from your ISP's number and through a premium-rate telephone number, normally to a company based overseas.
Many consumers have found themselves facing bills of hundreds of pounds, with disputed bills for 2004 alone topping £2m.
ICSTIS has introduced a licensing scheme for companies that wish to operate such services, with strict rules about the kind and clarity of information that must be displayed on-screen before the internet call is rerouted.
See also:
Telco works with regulator to block internet traffic to suspect numbers 06 Oct 2004
Give yourself the upper hand in dealing with disputes with our guide to your rights as a consumer 23 Aug 2004
Prevention is better than cure when it comes to premium-rate dial-up scams 11 Aug 2004
Watchdog could order crackdown on rogue diallers and mobile scams 04 Aug 2004All Online
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