Back-office staff at Lloyds TSB had to work frantically this afternoon to smooth out glitches with its internet banking service after a connectivity problem left customers unable to access their accounts.
Back-office staff at Lloyds TSB had to work frantically this afternoon to smooth out glitches with its internet banking service after a connectivity problem left customers unable to access their accounts.
The bank said it had trouble with the website all afternoon, eventually identifying the problem as a connectivity fault between it and some ISPs that it was able to fix in-house.
A Lloyds TSB spokeswoman stressed that it was not a server or a software problem but simply down to incompatibilities it had with some ISPs.
The bank declined to single out any particular ISPs.
"Several customers have contacted us since lunchtime to complain they have been unable to access their accounts through the website. The problem turned out to be a connectivity fault between us and some internet service providers and was fixed as of 4.25pm," a Lloyds TSB representative told vnunet.com.
The bank recently redesigned its website and has been promoting it heavily through TV advertising.
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29 Nov 2000A security hole in Lloyds TSB's internet banking service is finally to be fixed, nearly two months after a customer alerted the bank to the problem.
19 Oct 2000The external supplier believed to be responsible for managing the areas of HSBC's website vandalised by a hacker this week has been criticised in connection with the incident.
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15 Sep 2000Amid much criticism of high street banks' treatment of online bankers, LloydsTSB today announced measures to ensure that its internet customers get the same level of service as its telephone customers.
15 Aug 2000Barclays bank has suffered another embarrassing incident, calling the security of its online banking service into question yet again.
11 Aug 2000Barclays has reopened its online banking service after an embarrassing security breach forced it offline yesterday afternoon.
01 Aug 2000
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