SwyxWare 4.30

VoIP offers potential for cost savings.

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Price: £1200

Manufacturer: SwyxWare

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Verdict

Pros:
Great deal of functionality.

Cons:
Limited to Microsoft operating systems.

Overall:
As VoIP continues to develop SwyxWare should be well placed as a rounded solution worth investigating.

Alex Arias, PC Magazine 26 Aug 2004

VoIP (Voice over Internet) is finally becoming an attractive option for smaller businesses and educational establishments. Swyx is a well established VoIP telephony company and the latest update to its SwyxWare platform adds to its attraction.

SwyxWare 4.30 is an IP telephony solution for internal and external communication that should interest any size of company looking for cost savings. It's a software-based IP PBX (private branch exchange) that also performs traditional PBX tasks and integrates with email applications.

The update incorporates a few tweaks that improve support for phones and add more administrative functions. A noticeable visual difference is the change from the traditional Blueline skin to LoonaClassic as the default for SwyxIT, the user interface.

There have been improvements to this UI, with additional hotkeys, wizards to aid recordings and support for Internet Explorer.

One of SwyxWare's strengths is its integration with Microsoft Outlook - it can for example redirect calls based on your calendar entries. Other features include caller ID and call divert functions. The system is managed through the standard Microsoft Management Console.

Swyx offers a range of phones, headsets and handsets, including the new top end SwyxPhone L440 with a larger integrated LCD panel.

Swyx's IP based software and hardware has a lot to offer and is well worth a look. However, it's a Windows-only system and many smaller companies might find that exploiting the full functionality takes some time.

Contact: SwyxWare
www.swyx.co.uk

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