Crash hour hits British home computer users at 4pm on Mondays, according to
support firm
The
TechGuys.
It is the time when the number of support calls peaks, said spokesman Tim
Fairs. "We think it is the combination of the aftermath of weekend
experimentation by dads, perhaps some incomplete maintenance, and millions of
teenagers logging on after a day at school to check their emails, MySpace and
Facebook accounts," he said.
Nearly nine in ten calls to the company, own by the DSG group that owns the
PC World chain, last less than eight minutes. Often all that is needed is a
reboot but other calls can be trickier, said Fairs.
The most common PC problems are: no power, slow running, loss of data, a
crash, accidental damage, display not working, CD/DVD no working, no web
connection, and computers turning themselves off.
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