Dell offers to remove bloatware

Dell has announced that it will be pre-installing a software utility that allows its US customers to more easily uninstall the variety of applications that the company pre-installs on some of its PCs. 

The PC vendor had received hundreds of complaints about the software, commonly referred to as bloatware, on its IdeaStorm website which launched in February. 

Commentators have pointed out that it can take skilled users hours to remove the unwanted programs, and that less tech-savvy users may never be able to remove software which they have no interest in using.

One IdeaStorm poster claimed that many of the items installed are "registered as spyware or malware with reputable antivirus and security software companies, specifically, Backweb and WildTangent Games". 

Dell has also expanded its pre-installed software opt-out offering on XPS products, Dimension desktops and Inspiron notebooks.

Customers will now have the option of choosing 'no software pre-installed' for items such as productivity software, ISP software and photo and music software when purchasing a new PC.

However, trial versions of antivirus software, Acrobat Reader and Google tools are still pre-installed, much to the wrath of several IdeaStorm users.

A user known as 'Fairplay' said: "When I say I want no software other than Windows and Office, I mean I want no software other than Windows and Office!"

Dell has defended this choice, claiming that a lot of customers select a subscription to a security service which includes antivirus and firewall capabilities, and that many expect their PCs to be protected at first boot.

Dell admits that its new uninstall utility does not remove all Dell-installed software on the system, but promises that it will continue to improve functionality to ensure that it meets customers' needs.

See also:

Alienware offers barebones P2 desktop chassis

Decision in response to customer demand  20 Jun 2007

Microsoft 'strikes deal' with DoJ on Vista search

Reports claim imminent agreement over desktop search software  20 Jun 2007

'Italian job' attacks spread worldwide

10,000 websites now hosting malicious attack code  19 Jun 2007

Dell to slash 8,000 jobs

Rebuilding effort to cost 10 per cent of its workforce  01 Jun 2007

Dell launches retail offensive

Linux machines hit market as vendor announces major deal with Wal-Mart  25 May 2007

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