Unified communications a 'key technology'

Unified communications is emerging as a "key technology" that can help firms improve business process efficiencies, and address concerns over carbon consumption, experts report.

IDC said that companies can use unified communications to "bridge the current chasm of disparate communication applications and systems".

The analyst firm defines these systems as those that do not interoperate and cope with the management of multiple devices that represent separate communication modes.

"Unified communications transforms commonplace business applications into smart, intuitive, collaborative environments for instant decision making and fast turnaround," said David Cannon, programme manager for telecommunications at IDC.

"The new industry focus on unified communications resonates with the need for a flexible and cost-effective solution that leverages new technologies and communication devices."

See also:

South Yorkshire Police nabs VoIP system

IP voice capability 'critical' to operations  17 Apr 2008

AT&T launches $1bn network push

Company to hike infrastructure investment  06 Mar 2008

Alcatel-Lucent pushes the Dynamic Enterprise

Individuals hoarding key data, says Russo  20 Feb 2008

Microsoft ventures into unified communications

Microsoft aims for a slice of the communications market with software based unified communications  26 Jun 2006

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